Last updated May 8, 2026

Refund Policy

RetroLAN is digital software. We want the purchase to feel fair, especially because USB boot compatibility can vary between old PCs.

Try before buying

The free RetroLAN image is provided so you can test booting, performance, Wi-Fi/Ethernet, sound, the Arcade UI, and included free games before buying a paid unlock.

Refund requests

If RetroLAN does not work for your setup, contact support@retrolan.store with your order email, license key or order number, Stick ID, PC model, and a short description of the problem.

We may ask for logs or screenshots so we can help fix the issue. If the problem cannot be solved, we will review the refund request in good faith.

Digital unlocks

Paid unlocks are delivered digitally. When a license is refunded, charged back, or disabled, future activations for that license may be blocked. Existing local files on your USB remain your responsibility.

Payment provider

Payments may be processed by Lemon Squeezy or another provider shown at checkout. Refunds may be handled through that provider, and the provider's payment, tax, fraud, and refund systems may apply.

Mandatory rights

Nothing in this policy removes consumer rights that cannot be waived under the laws that apply to you. If local law gives you extra refund or withdrawal rights, those rights still apply.

What we cannot refund

• Third-party games, storefront purchases, CDs, keys, accounts, or hardware bought somewhere else.
• USB drives, PCs, adapters, network gear, or other equipment not sold by RetroLAN.
• Problems caused by pirated, modified, incomplete, or unsupported game files.