Last updated May 8, 2026

Privacy Policy

This Privacy Policy explains what information RetroLAN uses, why it is used, and how to contact us about it.

1. Who is responsible

RetroLAN is responsible for the RetroLAN website, activation flow, Companion activation flow, and support handling. Contact: privacy@retrolan.store.

2. Information we collect

• Email address if you join the release list or contact support.
• Order and license information needed to activate paid RetroLAN features.
• Stick ID, stick name, activation code, activation time, and activation source when a RetroLAN stick is activated.
• Support information you choose to send, such as screenshots, PC model, logs, game title, and error messages.
• Basic website analytics when analytics cookies are accepted.
• Server logs, such as IP address, browser, request time, and security events.

3. Why we use it

• To send release updates if you asked for them.
• To process purchases, issue unlocks, and prevent license abuse.
• To make RetroLAN work offline after activation.
• To answer support requests and improve compatibility.
• To understand whether the website and download flow are working.
• To protect the website, activation service, and customers from abuse.

4. Services we use

RetroLAN may use service providers for payments, email, analytics, hosting, downloads, and support. These may include Lemon Squeezy for checkout and license purchases, Buttondown for release email, Google Analytics for analytics, and our website hosting provider.

5. Cookies and analytics

The website uses a cookie banner for analytics settings. You can change cookie settings from the footer. Essential cookies or storage may be used to remember cookie choices, handle forms, protect the website, or keep activation working.

6. Payment data

Payment card details are handled by the payment provider shown at checkout. RetroLAN should not receive or store full payment card numbers.

7. Local RetroLAN data

Most RetroLAN data stays on your USB stick and local network. This can include settings, stick name, logs, prepared-game records, saved network choices, local chat, local lobby state, and the signed license file.

If you send logs or screenshots to support, they may include technical details about your PC, USB stick, network, or game folder paths. Do not send passwords, private keys, game account credentials, or CD keys.

8. Retention

We keep activation and purchase records as long as needed to provide licenses, support, tax/accounting records, fraud prevention, and legal compliance. Waitlist emails can be unsubscribed from at any time. Support emails may be kept while a case is active and for a reasonable period after closure.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or export personal data. You may also have the right to withdraw consent for optional analytics or marketing.

To make a privacy request, email privacy@retrolan.store. We may need to verify your identity before changing account, order, or license data.

10. Changes

We may update this policy as RetroLAN moves from waitlist to public sales. The updated date at the top will change when the policy changes.